Managing Difficult Conversations Training - Perth

Managing Difficult Conversations Training - Perth

We've all been there - that sinking feeling when you know you need to have "that conversation" with a team member, colleague, or customer. You know, the one you've been putting off for weeks because you're not sure how it'll go. Maybe it's addressing poor performance, discussing a missed deadline, or dealing with someone who's been creating tension in the team. The truth is, most of us weren't taught how to handle these situations properly, so we either avoid them completely or jump in and make things worse.

Here's what I've learned after years of training managers and team leaders: difficult conversations don't have to be career-ending disasters. They can actually strengthen relationships and solve problems when you approach them the right way. The key is having a clear framework and the confidence to use it.

In this dealing with difficult behaviours training, you'll discover practical strategies that actually work in real workplace situations. We're not talking about theoretical models here - these are techniques you can use next week when you're sitting across from someone who's defensive, upset, or just plain difficult to deal with.

What You'll Learn

You'll master the CALM method for structuring difficult conversations so they stay productive instead of turning into arguments. We'll show you how to read body language and tone so you can adjust your approach before things escalate. You'll practice active listening techniques that make people feel heard, even when you're delivering unwelcome news.

We'll work through real scenarios like giving performance feedback to a long-term employee, addressing attendance issues without sounding like the office police, and dealing with team members who constantly push back on new processes. You'll learn how to stay composed when someone gets emotional or aggressive, and how to find common ground even when positions seem completely opposite.

The training also covers how to prepare for these conversations properly - because winging it rarely works. We'll show you how to choose the right time and place, what to say in those crucial first few minutes, and how to follow up afterwards to make sure the conversation actually leads to positive change.

One thing that sets this managing virtual teams approach apart is that we focus on maintaining relationships while addressing problems. You don't have to choose between being liked and being effective.

The Bottom Line

After this training, you'll stop dreading those tough conversations because you'll have a proven system for handling them. You'll feel confident addressing issues early before they become major problems, and your team will respect you more because they'll see you as someone who tackles challenges head-on but fairly. Most importantly, you'll create a more open, honest workplace where problems get solved instead of swept under the rug.